Documentación CyberPlanet 6.5


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In this menu you will find the following options: 

Download Updates


CyberPlanet looks for updates on our website every time it starts. They are automatically downloaded if they are enabled in the CyberPlanet configuration, and their installation is within the validity period of thePowerPack fertilizer.  More information .

Access the Download Updates

Enter the Maintenance menu → Download Updates.

 

Then enter the admin key, click on Download updates and finally click on There are updates available and re-enter the admin password.  

Update Terminals


The update of the Client PCs, unlike the Server PC, is done manually from CyberPlanet.

If you want to update your Client PCs, you can do so by entering the Maintenance menu →Update Terminals. You can either send an update to the selected PC or do so on all Client PCs.

Connect to Support server


Enter the Maintenance menu → Connect to Support server. Our server will be able to communicate with your PC Server. 

Warning

Activation of this option may be required by the technical support area to provide better assistance.

Generate Backup


To Generate Backup from your PC enter the Maintenance menu → Generate Backup and select the location where you want to save it.

Important

By default CyberPlanet generates an automatic backup of your database, which is saved in the BackUp CyberPlanet folder and another in the Ultimate CyberPlanet Backup folder, located in the drive where you have installed CyberPlanet.

Suggestion

If you want to change PC Server or format the disk, you can Generate Backup, save it and then Recover Backup on the new CyberPlanet installation.

Recover Backup


 

Local

To Recover Backup from your PC enter the Maintenance menu → Recover Backup → Local (Saved on this PC)
(If you cannot access CyberPlanet, enter from Windows Start menu → All programmes → CyberPlanet → Recover Backup).

Place the admin user password and select the location of the file to recover. By accepting, recovery will begin which may take several minutes.

Warning

CyberPlanet will start automatically upon completion of the recovery process. Do not start it manually, wait, as it might cancel recovery.


Remote

To Recover Backup from Customer Panel (Backup Online), enter the Maintenance menu → Recover Backup →Remote (Customer Panel)

Warning

This option is exclusive to customers with PowerPack.

 

Update Database


To update your database go to the Maintenance menu → Update Database.  

 

Warning

Use this option only if required by our Technical Support.

 

Delete old data


From here you only delete historical data (tickets, data for reports). Settings and data are not deleted from the current box.

To access enter the Maintenance menu → Delete old data and select from which date you want to delete your old data.

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